About Los Gatos Express Plumbing
We run a 24/7 plumbing dispatch line for Los Gatos and nearby towns. You call, describe the problem, and we send a licensed and insured plumber with a clear price before work starts.
A dispatch line, not a storefront
Los Gatos Express Plumbing is a dispatch service for home and small business plumbing. A person answers the phone at any hour, listens to the problem, and matches it to a licensed and insured plumber who does that kind of work.
The business address in the footer is not a counter to walk up to. You call the line, and the plumber we send comes to your home.
What happens after you dial the 24/7 line
When you call (855) 575-2890, the first questions are about safety. Is water running where it should not be, is there a smell of gas, and can you reach the main shutoff? Have the street address and your water heater type handy.
- We ask what you see, hear or smell, and where in the house.
- We help you contain it, usually by closing the main valve or an angle stop under a fixture.
- We match the job to a plumber with the right tools.
- The plumber gives you a clear price before any work starts.
- You decide whether to go ahead.
We offer same-day appointments when available. We do not promise an arrival time, because traffic on Highway 17 and the length of the previous job change what is possible.
What licensed and insured means for your house
A licensed plumber has met the state's requirements to do plumbing work for the public. Insurance matters because pipes run inside walls and ceilings, and a mistake can damage more than the fixture being replaced.
California's contractors board runs a License Check tool on its website, so you can look up any contractor before work begins.
Questions worth asking any plumber
- Is the person doing the work licensed, and can I check that on the state website?
- Will you pull a permit if one is needed, and who applies for it?
- Is the price for the whole job, or only for the first visit?
- What happens to the old part, and does the work come with a written warranty?
How the clear price before work really works
A plumber cannot price a leak behind a wall from the driveway. So the order is simple. The plumber arrives, finds the cause, explains the options, and then gives you the price for the one you choose.
If the plumber opens a wall or pulls a fixture and finds something different, the work stops and the price is discussed again before anything continues. Our water heater replacement and leak detection pages explain which factors move a price, such as access, pipe material, and whether a permit is involved.
We keep dollar figures off this website on purpose, since real prices depend on the house in front of the plumber.
Why we cover these six places
We serve Los Gatos, Campbell, Saratoga, Monte Sereno, Lexington Hills and Cambrian Park in south San Jose. These towns sit close together, so one dispatch line can cover all six.
They also share infrastructure that shapes the work. San Jose Water's service map labels Los Gatos, Campbell, Saratoga and Monte Sereno, and West Valley Sanitation District covers sewer service across most of the same ground. That means a sewer backup in one of these towns often starts with the same first phone call to the district.
Homes first, small commercial jobs too
A house is not the only place we work, because a small shop or office has the same pipes, water heater and drains, and we dispatch to those too.
Kitchens that serve food are the exception. Connected food service businesses need a district-approved grease control device, so say so on the call and the right plumber is sent.
If you smell gas, leave first
Gas safety comes before any phone call to us
If you smell gas, walk out of the building right away. Do not flip a switch, use a lighter, or start a car in the garage. Call 911 from outside, then call your gas utility, and only after that call a plumber.
We do not treat gas supply lines as a phone fix. Our work around gas is limited to water heater connections, and a suspected leak always starts with the steps above.
What we do not do
We do not take bookings through forms, chat or text. Every job starts with a phone call to a real person.
We also say so when a problem is not ours to fix. A blockage in the district's lower lateral, the pipe running from the property line cleanout to the public main, belongs to West Valley Sanitation District, which asks residents to call it first. The upper lateral, from the house to that cleanout, is the owner's responsibility, and work on it needs a permit.
How the guides on this site are written
Each page on our services list was written to help a reader who may never call us. We try to name the real parts, such as the anode rod in a tank, the cleanout on a sewer line, or the angle stop under a sink, so you can recognize them in your own house.
Local details come only from public utility and town sources, each tied to something you can act on. When a fact is not verified, we tell you to test your tap or ask your water utility instead of guessing.
Ready to talk to a person? Call (855) 575-2890, any hour, and describe the problem.
Call (855) 575-2890How the dispatch line works
We are a dispatch service. You call the 24/7 line and we send a licensed and insured plumber. The business address is listed in the footer, but the work happens at your home, so please call before coming by.
We give a clear price before work starts. Because every house differs, the price is confirmed once the plumber has seen the problem, and you decide whether to go ahead. We can explain what usually affects the price while you are on the phone.
No. We are call-only, with no forms, chat or text. Call (855) 575-2890 to speak to a person at any hour. The reason is practical, because a plumber needs your answers about water and gas before anything is arranged.
Stop using water and call West Valley Sanitation District first, since its crews check the district main and lower lateral. If the problem sits in your own pipe, call us for a sewer line repair or cleaning.