Privacy Policy
This site has no forms, accounts or ad tracking. This page explains what we do receive when you call, email or load a page, and what we do with it.
What this policy covers
This policy applies to the website at expressplumberlosgatos.com and to calls and emails to Los Gatos Express Plumbing. It is written in plain language and is not legal advice. If you have a question about it, email contact@expressplumberlosgatos.com.
What we collect
When you call, we may collect your name, phone number, address, and a description of the plumbing problem so we can arrange the work. Calls may be recorded for quality and training, and you will be told about any recording at the start of the call.
When you email, we receive your email address and whatever you write. When you load the site, our web host keeps standard server logs, which can include your IP address, browser type, the pages requested and the time. We do not use analytics or advertising trackers beyond those logs.
What we do not collect
The site has no contact forms, no accounts, no chat widgets and no online payments. Because of that, we do not collect information through the site other than the server logs described above.
How we use information
We use call and email details to schedule and complete plumbing work, confirm prices, answer questions and keep records of the job. Server logs are used to keep the site working and to spot misuse.
We share information with the plumber assigned to your job so they can reach you and find your address. We may also share it where the law requires, for example in response to a valid legal request.
We do not sell your data
We do not sell your personal information, and we do not rent it to marketers. We keep records only as long as needed for the job, for our business records, or as the law requires.
Your choices
You can ask what information we hold about you, ask us to correct it, or ask us to delete it, subject to what we must keep by law. Email contact@expressplumberlosgatos.com with your request and the phone number or address you used.
Third-party sites you reach from here, such as an embedded map, have their own privacy practices.
Changes and contact
We may update this policy as our practices change, and the current version will always be on this page. Questions can go to contact@expressplumberlosgatos.com or to our mailing address, 15466 Los Gatos Blvd, Los Gatos, CA 95032.